2. Mapping
Mapping is one of Yopla’s most popular services, designed to help your organisation become more open, thriving, and sustainably impactful. Rather than simply mapping theoretical processes, our approach focuses on your team's everyday habits and behaviours, the real actions shaping your organisation's productivity, communication, and overall effectiveness. Traditional process mapping can miss these critical insights, but our habit-mapping approach ensures you get the complete picture.
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What is Mapping?
At Yopla, we’ve traditionally called this phase “Digital Mapping,” a process intended to uncover how technology, people, and systems interact within an organisation. However, upon reflection, we recognised this description understates what’s really at play here: understanding user habits to identify the root causes of organisational inefficiencies and missed opportunities.
Habit Mapping involves observing and analysing the daily habits and routines that underpin how teams and individuals actually interact with technology, systems, and each other. Unlike traditional process mapping, which typically documents theoretical workflows, Habit Mapping uncovers the real-world actions, patterns, and informal practices that directly influence organisational performance.
By focusing on habitual behaviours rather than prescribed processes alone, we reveal the true dynamics at play within your organisation.
Why Does it Matter?
Understanding the everyday reality of your organisation is crucial to making meaningful improvements. Here’s how our habit-based mapping can benefit you:
Insight 
Description 
Holistic View
By analysing actual habits rather than theoretical workflows, we provide a clear view of your organisation’s real-world operations, enabling meaningful decision-making and targeted interventions.
Unveils Hidden Structures
We reveal informal networks, shadow hierarchies, and power dynamics within your organisation. Understanding these hidden structures improves collaboration, reduces friction, and helps drive real change.
Workflow Optimisation
Our analysis identifies inefficiencies and habitual bottlenecks in your workflows. Addressing these boosts productivity and aligns daily activities with organisational objectives.
Strategic Technology Alignment
By mapping your software and tool usage against your team's actual behaviours, we ensure your technology investments align effectively with genuine user needs and habits, improving ROI.
Informs Strategic Decision Making
With deep insights into daily habits, technological use, and organisational behaviours, you gain the clarity needed to prioritise initiatives, allocate resources efficiently, and minimise risks effectively.
Facilitates Change Management
Habit mapping portrays your organisation's current state, enabling targeted strategies for smooth transitions. We anticipate challenges and outline practical pathways to make your transformation seamless and successful.
What’s Included in Digital Mapping?
Stage 
Description 
AI Assessment
We employ advanced AI technology to capture extensive data about daily habits and behaviours from your entire team.
On-site Interviews
In-depth, qualitative discussions with key stakeholders and decision-makers to enrich our understanding with nuanced insights.
Analysis
Thorough data analysis identifying habitual patterns, inefficiencies, strengths, and clear opportunities for enhancement.
Report
A detailed visual and narrative evaluation of your habits, workflows, shadow structures, and technology environment, highlighting significant areas for growth and improvement.
Recommendations
Tailored, practical recommendations to enhance digital capabilities, streamline operations, and drive meaningful organisational transformation.
Consultancy Session
Interactive session reviewing your report, discussing findings, and collaboratively planning actionable next steps.
What Do You Need from Us?
We keep everything straightforward and transparent through our user-friendly Plans portal, where you can manage tasks, monitor progress, and interact directly with our team.
Your active involvement includes:
- Providing necessary data and documentation access
- Engaging collaboratively with us during interviews and analysis
- Being open and responsive throughout the process
Our commitment is to manage all complexities, ensuring the experience is insightful, productive, and enjoyable.
How Do I Get Started?
Excited to explore mapping your organisation's real habits? Reach out to us at team@yopla.co.uk or schedule a convenient meeting .
Together, let’s build a thriving, open, and sustainably impactful organisation!
FAQs
How Much Does Digital Mapping Cost?
Mapping costs £18,586.25 for up to 150 team members. Most of our clients undertake mapping before starting their Thrive subscription.
How Is Mapping Different to Process Mapping
Mapping at Yopla goes beyond traditional process mapping because we focus on actual habits, the daily behaviours and routines shaping how your organisation really operates. Traditional process mapping typically captures how processes should work in theory, often missing the informal networks, shadow hierarchies, and subtle routines that actually drive outcomes. By mapping real habits, we provide insights that directly address hidden barriers, informal influences, and practical opportunities, empowering your organisation to make more effective strategic decisions.
How Do You Conduct the Discovery Phase?
The Discovery Phase involves a combination of virtual and in-person interviews with clients and leveraging AI technology to interview the wider business. This step is crucial to understanding your organisation’s current state and identifying opportunities for digital transformation.
Do You Really Interview Everyone?
Isn’t it amazing? And yes we do! AI has enabled us to involve more participants than ever before, giving your report more diversity, depth, and value than ever before. This comprehensive approach ensures we capture a wide range of perspectives and insights, making our digital mapping service exceptionally thorough and beneficial.
What Do AI-Powered Team Interviews Involve?
We use AI technology to conduct interviews with various individuals throughout your organisation. This approach gathers a larger volume of data and perspectives via chatbots, surveys, or other digital means, providing a comprehensive understanding of your organisation.
What is the Purpose of Client Interviews?
During the Discovery phase, we conduct comprehensive interviews with key stakeholders and decision-makers. These interviews can be virtual or in person and help us gather insights into your business goals, challenges, existing technology infrastructure, and digital transformation aspirations.
How is Data Compiled During the Discovery Phase?
We meticulously compile and organise data from client interviews and AI-powered business interviews, including insights, challenges, aspirations, and technology-related details. This data serves as a valuable resource for the subsequent Analysis phase.
What Happens During the Analysis Phase?
Following the Discovery phase, the Analysis phase involves evaluating findings from discovery, such as company documentation, policies, procedures, and interviews. These results are processed by our team to identify strengths, weaknesses, and areas for improvement.
What Can I Expect from the Digital Mapping Report?
The Digital Mapping Report provides a detailed overview of your organisation’s digital landscape, including:
- Insights Compilation: Identifying patterns, trends, and areas for improvement.
- Observations: Objective assessments of the current state, highlighting strengths, weaknesses, and potential areas for growth.
- Visualisations and Workflows: Graphical representations of the technology stack, team technology and functions, departmental interconnectivity, and activity by team, technology, and function.
- Recommendations: Tailored steps and strategies to enhance digital capabilities and drive digital transformation.
Is My Data Safe?
Yes, your data is safe. We record and log every interaction securely with end-to-end encryption and in line with our data and cyber security policies.
Do I Need an NDA?
No, you don’t need an NDA, but we can provide one immediately on request.
What Happens If My Processes Are Really Bad?
If your processes need significant improvement, we will let you know. We visualise what we can, and our detailed report will give you guidance on moving toward process nirvana.
How Long Does This Normally Take?
On average, the entire process takes about 3-4 months.
Does Your AI Learn from Our Data?
No, the models never train on your conversations or data and are isolated to avoid this.
Are People Honest with You?
Yes, they really are. It’s amazing what is shared with us during the mapping process.
Do You Keep People’s Feedback in Confidence?
Absolutely. We share high-level views of departments and functions but do not share individual feedback or names of those involved in the analysis.