Exploring More About Your Role and Responsibilities

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Introduction

We’re now moving into the next stage of our work: taking a closer look at how things actually happen across the organisation, how tasks get done, how decisions are made, and the different ways teams and individuals go about their day-to-day work.
First of all, thank you for taking the time to complete the questionnaire. Your input has already given us a really helpful starting point, and it's helped us understand which areas to explore in more detail.
To build on that, we’ll be visiting your offices soon and speaking with a number of people from across the organisation. These conversations will help us understand what’s working well, where there might be opportunities to improve things, and how different roles and teams fit together in practice.
You’ve been invited to take part because we think your perspective will be especially valuable. Thank you for making the time to chat with us, we’re really looking forward to hearing your thoughts and learning more about your role.

What To Expect

There’ll be two of us visiting, and we’re really looking forward to speaking with you. The conversation will be informal and centred on your role and day-to-day experience, no preparation needed!
We’ve included a short overview below to help you know what to expect from our chat. It’s just a quick read; feel free to reach out if anything’s unclear!
Title
What to Expect
Three O’clock Interview Timing
Each session lasts about 30 minutes, and we'll mostly chat about your daily activities. When you get to the meeting room, just give a little knock to let us know you've arrived!
⏱ Flexibility Around the Edges
Please aim to be nearby 10–15 minutes before and after your slot. This helps us stay on track if we’re running slightly ahead or behind.
Busts in Silhouette Why You Were Chosen
You’ve been invited based on your questionnaire feedback or because we believe your insights will be especially valuable. No preparation is needed.
Black Nib Recording
We’ll jot down notes and record what we discuss, just so we don’t miss anything important.
Puzzle Piece What We’ll Discuss
We’ll focus on your role, your team, and how things currently work in your part of the organisation. There won’t be any curveballs or “gotcha” questions, just an open chat about what’s going well and what could be even better.
Clipboard Order of Interviews
We sometimes build on earlier conversations, so the order matters a little. If anything needs to change, we’ll let you know in advance.
Wheelchair Symbol Accessibility
If there’s anything we can do to make your session easier, extra time, a quiet space, or other support, just let us know ahead of time.
Compass On the Day
Someone from your team will help keep things moving by letting you know when we’re ready. Thanks in advance for your patience if we’re slightly delayed.
Speech Balloon Final Thought
Your perspective is incredibly important, and we’re grateful you’re making the time to speak with us. We’re here to listen, learn, and better understand how things are working on the ground.

If you’ve mentioned using any specific tools or software, there’s a chance we might ask for a quick demonstration to better understand how they fit into your workflow. If that’s the case, we’ll be sure to give you plenty of notice so you have time to prepare.