Luna was designed to solve a familiar, quietly frustrating problem.
Many people don’t know how to use the digital tools in front of them. They’re unsure who to ask, when to ask, or whether they’re even asking the right thing. Often, the moment passes, and the uncertainty lingers.
Luna changes that.
It’s a 24/7 assistant that’s already been briefed on the tools you use. It understands the systems and services specific to your organisation – from project management, and finance, to mapping and CRM. That means when you ask a question, the answer is more likely to match the context you’re actually working in.
What Luna Can and Can’t Do
Luna wants to help with everything. But it’s at its best when used in context — with the tools it knows and the job it’s here to do.
Luna Can…
Luna Can’t…
Answer practical questions about the platforms you use
Search the internet or browse live web content
Help you get things done inside key tools like HubSpot, TeamWork, Asana, SalesForce.
Answer general trivia or unrelated knowledge questions
Improve your writing: clear, concise, well-structured drafts
Replace your team handbook or policies – it will refer you to them when needed
Draft communications, reports, proposals, or help documents
Guarantee accuracy when working outside its trained content base
Summarise notes, format documents, support admin tasks
Replace good judgement or professional expertise
Point you to Slite when policies, checklists, or procedures are needed
Invent answers when it doesn’t know – it has been designed to avoid this*
Use Your Judgement, Trust Your Tools
Like any tool, Luna has its limits. When you reach one – and you will – don’t panic. If you know the answer lives elsewhere, follow your instincts. Google it. Ask a teammate. Check the source directly. Luna isn’t all knowing; it’s a guide. A clever, helpful assistant that works best when paired with your own judgement, curiosity, and common sense. That combination is what makes it genuinely powerful.
How Luna Works
Luna is powered by a large language model – a kind of AI that has been trained on vast amounts of information. These models are powerful, but also expensive and energy-intensive to run. That’s why we’ve given Luna clear boundaries: it draws on a curated, relevant base of knowledge, and when that’s not enough, it helps you find what’s missing.
Sometimes you’ll ask something broader – like how to structure a presentation or write a formal response. Luna can help with that too. But its first purpose is to support your digital tools and workflows.
Luna and Your Knowledebase: A Shared Approach
When Luna can’t answer directly – especially when the query relates to internal policies or procedures – it will point you to your internal knowedgebase. That’s where your organisational knowledge lives and grows. Over time, Luna and your knowledgebase will work in tandem: Luna as the first step for quick, practical support, and your knowledgebase as the go-to for deeper detail.
Getting Started
The best way to see how Luna supports your work is simply to try it. Ask a real question, see what it offers. Use it often. The more it’s used, the more insight you’ll gain into how to embed it meaningfully into day-to-day tasks.
It’s not about replacing people. It’s about removing friction, reducing hesitation, and making sure that help is always close at hand.