Sector impact

1. Engineering and Manufacturing

Clients in this Sector:
  • QLM Technology – A company developing quantum-based Light Detection and Ranging (LiDAR) systems to monitor greenhouse gas emissions. Their solutions are designed for industries such as oil & gas, biogas, and environmental monitoring  oai_citation:2,QLM Technology - SPEEDA Edge   oai_citation:1,QLM Technology Company Profile - Office Locations, Competitors, Revenue, Financials, Employees, Key People, Subsidiaries | Craft.co .
  • Metron Group – Provides technical services to the energy and oil & gas sectors, focusing on operational efficiency and safety.
  • Camm Pro – Specialises in precision manufacturing, primarily for the oil & gas sector.
  • ERS – Experts in environmental remediation, specialising in soil and water contamination management.

How Our Services Benefit This Sector:In this sector, we have introduced services ranging from AI-driven trend forecasting, which helps companies predict production bottlenecks, to cross-system workflow integrations that bridge CRM, project management, and finance systems for smoother operations. For environmental firms, AI-powered post-call analysis identifies key challenges early, while AI transcription and sentiment analysis ensure important information is captured. Additionally, we’ve introduced AI-powered central knowledgebases that serve as a single source of truth, enabling organisations to align people and technology across complex processes.


2. Managed Service Provision (MSP), IT & Telecoms

Clients in this Sector:
  • Croft Group – A Managed Service Provider (MSP) specialising in IT support, telecommunications, and cybersecurity services.
  • Aspen Solutions – An MSP offering CRM, IT support, service desk management, and cybersecurity frameworks.

How Our Services Benefit This Sector:In the MSP space, we have implemented CRM systems to streamline customer management and improve client interactions. We’ve introduced service desk solutions to enhance IT support efficiency and response times. Our work also includes rolling out cybersecurity frameworks to strengthen client data protection. To further boost efficiency, we’ve integrated AI-powered knowledgebases and AI-driven first and second-line support, providing a unified source of truth that helps align teams with the tools and technologies they use.


3. Nonprofit and Social Enterprises

Clients in this Sector:
  • Ulster Wildlife Trust – Focused on conserving Northern Ireland's natural habitats.
  • Edinburgh Dog and Cat Home (EDCH) – Provides essential rescue and rehoming services for animals.

How Our Services Benefit This Sector:In nonprofits, we have introduced AI-powered CRM systems to streamline donor management and engagement. By deploying AI-driven sentiment analysis, organisations gain insights into donor feedback, improving communication strategies. AI transcription and keyword analysis also enhance operational efficiency by capturing important details in key meetings. Furthermore, our AI-powered central knowledgebases ensure that staff and volunteers have access to a consistent, reliable source of information, aligning the organisation’s goals with the technology they use.


4. Financial Services

Clients in this Sector:
  • Affirmative Finance – A property finance and development lending specialist.
  • UHY Group – A global network of accounting and consultancy firms offering audit, tax, and advisory services.

How Our Services Benefit This Sector:In financial services, we have introduced AI-driven prediction models that improve lead forecasting and trend analysis, helping firms make data-driven decisions. AI post-call analysis enhances client relationship management, and CRM-finance system integration ensures seamless onboarding and compliance processes. In addition, AI-powered knowledgebases provide staff with a central source of information, enabling them to respond to queries quickly and accurately, improving overall client service and compliance.


By providing AI-driven solutions across these sectors, Yopla helps organisations improve operational efficiency, enhance customer engagement, and maintain robust security frameworks, while fostering alignment between people and technology.